Web and Glow Pty Ltd (ABN 53 641 999 626) (“us”, “we”, or “our”) operates the South East Melbourne Roof Restoration website (the “Service”).
This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our Service. It also outlines your rights and how you can contact us if you have questions or concerns.
We are committed to safeguarding your privacy and ensuring that your personal information is handled in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and all other applicable privacy laws.
By using our Service, you agree to the collection and use of your personal information as described in this Privacy Policy. Unless otherwise defined here, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, available at https://roofrestorationmelbournesoutheast.com.au.
While using our Service, we may ask you to provide certain personally identifiable information (“Personal Information”) that can be used to contact or identify you. This information may include, but is not limited to:
Full name
Phone number
Email address
Residential or service location
Details about your roof type and condition
Any other information you choose to provide via our contact or quote request forms
We may also collect non-personal information automatically through your browser or device.
When you visit our Service, your browser automatically sends information to us known as Log Data. This can include:
Your computer or mobile device’s IP address
Browser type and version
Pages you visit on our Service
The date and time of your visit
Time spent on each page
Links you click and interactions made
Other diagnostic and statistical data
This data helps us monitor website performance, improve our Service, and understand how users interact with our content.
We use cookies—small files containing data stored on your device—to enhance your browsing experience and gather information about how our Service is used. Cookies may include a unique anonymous identifier.
Cookies allow us to:
Remember your preferences
Tailor content to your needs
Measure and analyse website performance
Deliver relevant advertising through third-party providers such as Google AdSense
You can configure your browser to reject all cookies or notify you when a cookie is being sent. However, disabling cookies may limit certain features of our Service.
As a third-party vendor, Google uses cookies to serve ads on our Service. Google’s DoubleClick cookie enables it and its partners to serve ads to you based on your visit to our Service and other sites on the Internet. You may opt out of the use of the DoubleClick cookie by visiting Google Ads Settings.
We may use your Personal Information for purposes such as:
Responding to your enquiries and quote requests
Providing and maintaining our Service
Customising and improving your user experience
Sending you updates or promotional information (if you have opted in)
Analysing usage data to improve our website and marketing efforts
Complying with legal obligations
We will not sell, rent, or share your information with third parties except as described in this Privacy Policy.
We may engage trusted third-party companies and individuals to:
Host and maintain our website
Provide marketing, analytics, or advertising services
Assist us in analysing usage trends and improving performance
These providers have access to your Personal Information only to perform specific tasks on our behalf and are required to keep it confidential.
We take your privacy seriously and implement appropriate technical and organisational measures to protect your Personal Information against loss, misuse, unauthorised access, disclosure, or alteration.
While we strive to use industry-standard security practices, please note that no method of transmission over the internet or electronic storage is completely secure.
Our Service may contain links to external websites not operated by us. If you click on a third-party link, you will be directed to their site. We recommend you review their privacy policies, as we are not responsible for the privacy practices or content of those third-party sites.
Our Service is not intended for anyone under the age of 18. We do not knowingly collect personal information from children. If you believe your child has provided us with personal information, please contact us immediately, and we will delete it from our systems.
We may disclose your Personal Information when required to do so by law, court order, or other legal processes, or if such disclosure is necessary to protect our rights, safety, or property.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When changes occur, we will update the “Last Updated” date at the top of this page and post the revised policy here.
We encourage you to review this page periodically to stay informed about how we handle your personal information.
If you have any questions, concerns, or requests regarding this Privacy Policy, you can contact us via:
South East Melbourne Roof Restoration
Web and Glow Pty Ltd
Email: info@roofrestorationmelbournesoutheast.com.au
Phone: (03) 5910 3513